Wednesday, July 11, 2018

[News Boquete] Message from U.S. Embassy re call hours change


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Seal                with blue background

 

U.S. Embassy - Panama

Consular Section

 

IMPORTANT INFORMATION

 

Change to ACS and FBU Calling Hours

 

The American Citizens Services (ACS) and Federal Benefits (FBU) Units will be changing their schedules to receive external calls from 10:30-11:30am on Mondays, Tuesdays, Thursdays, and Fridays.  The Embassy phone number is (507) 317-5000.  For automated information, please call (507) 317-5030.

Additionally, we would like to remind our customers that ACS and FBU operate on an appointment-only system for all services except emergency ACS cases and adult passport renewals.  For general questions, we encourage writing to ACS by email (panama-acs@state.gov) and FBU (panama-fbu@state.gov) by email. 

 

American Citizen Services

 

To schedule an appointment, or to obtain more information, please see the Embassy's ACS page, which can be found here.

 

Federal Benefits

 

To schedule an appointment, or to obtain more information, please send an email to Panama-FBU@state.gov.   Please only send one e-mail regarding your issue.   We aim to respond to your inquiries within 3 business days.

 

U.S. Embassy – Panama

Sección Consular

 

INFORMACION IMPORTANTE

 

Cambio a Horario de Llamadas a ACS y FBU

 

 

Las Unidades de Servicios para Ciudadanos Estadounidenses (ACS) y Beneficios Federales (FBU) cambiarán sus horarios para recibir llamadas externas a las 10: 30-11: 30 a.m. los lunes, los martes, los jueves y los viernes. El número de teléfono de la Embajada es (507) 317-5000. Para información automatizada, por favor llame al (507) 317-5030.

 

Además, nos gustaría recordarles a nuestros clientes que ACS y FBU operan con un sistema exclusivo de cita para todos los servicios, excepto casos de emergencia de ACS y renovaciones de pasaportes para adultos. Para preguntas generales, recomendamos escribir a ACS (panama-acs@state.gov) y FBU (panama-fbu@state.gov) por correo electrónico.

 

Servicios para Ciudadanos Estadounidenses

 

Para programar una cita u obtener más información, consulte la página ACS de la Embajada, que se puede encontrar aqui.

Beneficios Federales

Para programar una cita u obtener más información, envíe un correo electrónico a Panama-FBU@state.gov. Por favor, solo envíe un correo electrónico explicando su problema. Nuestro objetivo es responder a sus consultas dentro de los tres días hábiles.

 

 

Assistance:

 

U.S. Embassy Panama City, Panama

507-317-5000

Panama-ACS@state.gov

https://pa.usembassy.gov/ 

 

State Department - Consular Affairs

888-407-4747 or 202-501-4444

Panama Country Information

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