Sunday, March 11, 2012

Juan Arauz computer service report for Boquete.


Reply To: Juan Augusto <juan_augusto@hotmail.com>

Hi the community, thanks one more time to all my customers the keep me working everyday.  Here is a brief report about information technologies for Boquete Sorry for my english but as you know is not my first language.  Security Problems  1- This last 3 months several people got hack their “email account†The source: forward emails with malicious threat the stole and change the account information, the problems seems to be just in Hotmail's accounts. No problems reported in gmail or other email service providers.  -2 Several cases of virus infections. Source: Malicious websites, the install malware software in the computer, people get confuse when recieve security alerts from unknown sources and install the program the will fix their problem, then they just install a virus in their computer.  -3 The antivirus the let pass more virus without any alert 1-Mc Caffee 2-Vipre 3-Avast (free edition) Even Avast and AVG are the best free antivirus available they arent capable to respond under strong virus attacks Please check the antivirus top ten for the 2012 http://anti-virus-software-review.toptenreviews.com/  Internet Service - Strong winds are hitting the antennas of people the use internet wireless service as Mobilnet, this make problems with the internet bandwidth(fluctuation), you must call for inspection.  - Which is better Cable and Wireless or Cable Onda, is the question the many people make me. This depend of the area where you are located, some area don't get the best of both service for infrastructure limitations linked to the fiber optical or the asymmetric digital service line. Suggestion research with neighbors the experience with those services and take decisions. In some areas some people are unable to choose for geographic barriers or limitations of the ISP.  -Recommended brands of Routers available in Panama for any ISP.  D-link and Linksys  Others good but not´popular Buffalo, Belkin, TRENDnet   Electricity Problems (the eternity problem)  - Most of the hardware fails (motherboards, memory, power supply) are related with the terrible electrical service. Recommendations: if you are not using the computer unplug from the wall socket, get a good surge protector for your electronics. Good Brands: AVTECH, Tripp lite, Eaton, APC.  APPLE COMPUTERS  I work in several MACs during this last 6 months, they are very nice computer but not far from fail too.  A common problem under iMacs is the wired network card, the is too sensitive to voltage fluctuation, any  leak through the modem, during power overvoltage or lightning strike and they burn easy (in the last 6 months I got five iMacs with wired network card burn).  People don’t give any kind of software maintenance to their MACs, when some problems appear are just to late, they have to call the technician. Software the monitor the hard drive health and tune-up the OS is enough in isolated case a good antivirus.  I have to replace crash hard drives in this computers, I recommend always to use Time Machine with external hard drive, when this things happen you will don’t cry.  iPad and Printing. People the own iPad call me for help with the printer setup. Answer: The printer must be compatible with AirPrint protocol, in some cases third party software enable some printers to use.   Big Projects of this last months  Setup the computer network of the new Boquete library Setup our new linux server for data recovery  Best all of you  Pd: The 10 percent of our profits are destinated to help needy people in chiriqui and the comarca ngobe bugle.  Comercial operation license: 89192424 Overclock Center  Juan Arauz juan@arauzcoffee.com www.juanarauz.com www.arauzcoffee.com tel: 6550 6370

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